In my last article, we
discussed how business ideas can be converted into new products. Today, we will
look at how small businesses can effectively market their new innovative products.
This became necessary following an encounter I had with a vendor who came to
present an electronic ‘Invitation Card’ that is tied to invitees’ social media
platform. After the presentation to the panel, I asked a simple question, “What
am I going to do with the card after the event?”
The product was innovative
and great, but if we are paying so much for it, we should receive something
greater than what the vendor was offering. Unfortunately, the panel didn’t get
a convincing response in terms of values he wanted them to pay for. Offering a
new product at the right value and price can be very challenging especially
when technology is involved, but you can get consumers to consider your
product, if you:
1. Tie your innovation to an ‘important
value’
Each
feature in a product is valued from very important to not so important. If
consumers must pay certain amount for a product, that amount must commensurate
with the value they are getting. Consumers will not pay you because you
introduced technology into your product. The technology is good, but the most
important benefit consumers will get from your product should be your main
concern. Don’t push benefits you cannot easily point out its worth to
consumers.
2. Show why your innovation is better
This
vendor showed us how his product is different, but failed to point out why it
is better than what we were already used to. Differentiating your idea is
great, but if consumers cannot figure out what makes it better than existing
ideas, you will have problem convincing them to buy. Don’t show us how your innovation
is different; show us why it is better.
3. Make the price ridiculously irresistible
Every
new innovation is meant to give more value at a lower price all things being
equal. There is a reason every mother would prefer to use diapers than use
cloth napkins for their babies even though diapers are more expensive.
Innovative ideas must be priced such that the total benefits derived surpass
the amount the consumer wants to pay. Don’t give consumers a price tag that
will force them to have a rethink about your product.
4. Present your product features
logically
Selling
is like learning. When selling, you are trying to teach your customers about
your product. You take it step by step, ensuring that they understand every
step before you make the next move. Good information help consumers make purchase
decisions about a product. The more information you give them about your product,
the earlier they reach a decision. Don’t be in a hurry to present your product
features, consumers need time to process information provided.
Embedding technology
into products/ideas is the commonest means to innovation, however there is no
guarantee consumers will buy into it. The first lesson I learnt in Marketing is
that a ‘Product is a bundle of benefits’ and consumers are paying for these
benefits, not the product. As an entrepreneur, always think in terms of
benefits consumers will derive from your products when using it, not the
technology that you have embedded into it. Don’t sell technology, sell
benefits.
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